Sohail Hirani
Applications & Packaging Specialist
Airbus Australia Pacific , Brisbane
+61 424417786
+61 424417786
sohail.hirani82@yahoo.com
My YouTube IT Channel:
https://www.youtube.com/channel/UCsSNgX9qooBzixOFj3uKTjg
Objective
To obtain a growth position in a networking/security field that will offer ample opportunities to develop well-rounded knowledge, to ensure proper documentation, analysis, optimization, and troubleshooting of network & security posture, and to further enhance networking skills.
Experience
Applications & Packaging Specialist
Aug 2023 – Present
Brisbane, QLD
- Day to day administration of System Centre Configuration Management (SCCM) environment to include engineering new solutions as needed.
- Support, implement, and managing Windows workstation (desktop/laptop) deployment
- Attending weekly cyber security compliance meetings to discuss current security posture and to plan/deploy security patches to mitigate vulnerabilities.
- Troubleshoot failed deployment to the endpoints via SCCM Remote Control tools and resolve Software Centre compliance issues.
- Create and manage new Distribution Points in SCCM to optimise baseline application deployments.
- Liaise with third-party manage service provider to assist with large deployments of various security agents such as FireEye EDR, Symantec AV agent updates, and Splunk agent.
- Manage and deploy emergency updates/hotfix via ManageEngine Vulnerability Manager Plus server.
- Manage and configure PatchMyPC server to enable auto-updates for Windows and various other vendors.
- Create advertisements, collections, and packages, applications, & applications groups within SCCM via automatic Powershell scripts and command line batch files.
- Recommend and implement application and database solutions and enhancements to ensure an improvement in system reliability and performance
- Provide technical guidance to end-user and tier 3 support to internal team members.
- Troubleshoot day to day operations, performing monitor and tuning system, and provisioning of new software packages and upgrades
- Maintain the infrastructure in operational condition in line with operational-level agreements (OLA)/ service-level agreements (SLAs).
- Perform the ITIL based support processes that include incident, problem, change, configuration, and event management
- Responsible in upgrading and updating the system’s applications, installing it with up to date descriptions via new application deployments / task sequences in SCCM.
- Maintain IT process documentation, knowledge based, and monitor ServiceNow ticketing systems for new tickets, update, & resolve incidents.
Senior System Support Officer
Feb 2023 - Aug 2023
Brisbane, QLD
- Technical support for various Queensland Health software such as AUSLAB, AUSCARE, ieMR.
- Participate in formal change and problem management practices by developing, troubleshooting,
- Configuration management, testing, validation, and documentation of all changes in responsibility area.
- Software configuration such as creating new test codes, modifying equations, creating new coded comments, new test rules, and various other ad-hoc requests by pathologists, lab technicians, and scientists.
- Configuring change requests through various staging systems such as DEMO, STAGE, & LIVE environments.
- Liaising with Citadel Health on local configuration and vendor configuration requests and follow-up on the progress of the changes.
- Liaising with the end user to undertake UAT (User-acceptance testing) of the various code changes before deploying the changes to the live environment.
- Support the business analysis of requirements for any new areas of implementation and development by providing input and advice in relation to configuration issues.
- Perform server restart by following the checklist and test upload files on the server FTP server post the major software release.
- Participate in peer code review of change requests and perform system testing.
IT Support Engineer II
May 2021 – Feb 2023
Brisbane, QLD
- Lead the shift and assist/mentor junior support engineers with various tasks & issues.
- Troubleshoot various in-house IT related issues without SOPs.
- AD account management /setting up users for MFA / configure network drive access.
- Monitor asset inventory onsite, asset performance, recommend corrective measures.
- Engage asset management team and all other key stakeholders to resolve issues and challenges in relation to yearly asset management project lifecycle.
- Receive, record, and assign assets to the internal team and ensure that all data is kept up to date.
- Audit and maintain up-to-update site inventory for IT peripherals in Amazon’s Brisbane local site.
- Monitor network for performance / utilization via various tools such as NARF and Nagios.
- Visit other Amazon delivery station sites in Brisbane & Gold Coast to provide weekly technical support.
- Deploying software packages via SCCM / Software center and troubleshooting failed installations.
- Configuring new user accounts for domain and email access, deploying group policies, and managing various security group associations.
- Configure and deploy various devices such MC33 scanners, finger scanners, Stow-by-Light thin client, and mobile station carts.
- Create and maintain internal knowledge base articles and create SOPs for various technical issues.
- Generate WiFi certificates via Linux wireless controller for various vendor devices.
- Monitor and configure various IP cameras / network switches / port VLAN assignment.
- Monitor, audit, and configure various Access Points throughout the fulfillment center and monitor for high utilization / performance.
- Configure and deploy various RF scanners such as MC330 / PM550s, and whitelist devices in AirWatch console.
- Re-image laptops to ensure Amazon corporate image is configured / functional.
- Configure and deploy thin clients running Linux and whitelist devices in Airwatch console.
- Carry out monthly audit of MDF area to ensure all network devices are in healthy state.
- Set up workstations / printers for associates on the floor.
- Participate in change management and lead 10G Firewall deployment project, including Cisco 9500 upgrade, Juniper SRX4100 firewall upgrades and applying network configurations.
- Participate in monthly on-call roster.
Key Projects
- Upgrade Juniper SRX4100 Firewall and Cisco C9500 switches to the latest version, apply network configurations, and install/mount devices in MDF rack. The scope of the project was to segregate the fulfillment centre network traffic from the head office network traffic.
- Install and configure Nagios monitoring server on a Raspberry PI device to monitor access points and switches on a remote Amazon delivery site. Also setup alert emails notifications on Nagios to sent alerts if a network device goes offline.
- Configure a new VLAN on an existing network on 3x Cisco C9500 series switches for a new security badge reader solution. Also collaborated with the Wireless team to add this new VLAN on site’s SSID.
- Upgrade 3x Cisco C9500 switches to the latest firmware to resolve a POE issue for a network time clock device.
Certifications
Note: Click on a certification below to view a certificate
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Palo Alto Certified Network Security Administrator
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AWS Certified Solutions Architect – Associate
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GIAC Security Essentials Certification
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Microsoft Azure Administrator Associate
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AXELOS Information Technology Infrastructure Library v3
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CompTIA Network +
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CompTIA Security +
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SOPHOS Certified Endpoint Architec
Education
Georgia State University, Atlanta. GA
Aug 2002 - Dec 2003
Pre-Engineering Curriculum
Georgia Institute of Technology, Atlanta. GA
Jan 2004 - May 2006
Bachelors of Science, Electrical Engineering.